Terms of service

Last updated: 10 November 2026

These Terms of Service ("Terms") apply to your use of woollywarden.co.uk (the "Store") and any purchase you make from it. The Store is operated by Muhammad Awais Cheema Muhammad, trading as Woolly Warden, based in Palma, Spain. By using the Store or placing an order, you agree to these Terms.

1. Who can order

You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. We currently sell and deliver only to addresses in the United Kingdom.

2. Products and sizing

We sell men's winter clothing, footwear and accessories. We try to describe and show our products as accurately as possible, but images are for illustration and colours may look slightly different on your screen. Please check the size chart on each product page before ordering. Products are subject to availability.

3. Prices and payment

All prices are shown in pounds sterling (£). Delivery to UK addresses is free. We may change prices at any time, but changes won't affect orders already confirmed. If a product is listed at an obviously incorrect price because of an error, we may cancel the order and refund you in full. Payment is taken when you place your order through our secure checkout.

4. Orders

After you place an order, you'll receive an order confirmation email. We may refuse or cancel an order, for example if an item is out of stock, there's a pricing error or we suspect fraud. If we cancel an order you've paid for, we'll refund you in full.

5. Delivery

Delivery times are estimates. Please see our Shipping Policy for details.

6. Returns and your rights

You can return items within 30 days of delivery, as set out in our Refund Policy. Nothing in these Terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

7. Product care

Please follow the care instructions on the label of each item. We're not responsible for damage caused by incorrect washing, normal wear and tear, or misuse.

8. Our liability

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these Terms or failing to use reasonable care. We're not responsible for loss or damage that isn't foreseeable, or for business losses. Nothing in these Terms limits our liability where it would be unlawful to do so.

9. Your use of the Store

You agree not to misuse the Store, including attempting to access it in unauthorised ways or using it for any unlawful purpose. All content on the Store, including text, images and our logo, belongs to Woolly Warden or its licensors.

10. Privacy

Our Privacy Policy explains how we use your personal information.

11. Changes to these Terms

We may update these Terms from time to time. The version on this page when you place your order applies to that order.

12. Governing law

These Terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. You always keep the protection of the consumer laws of the part of the UK where you live.