Shipping policy

Where we deliver

Woolly Warden delivers to addresses in the United Kingdom only (England, Scotland, Wales and Northern Ireland). We don't currently deliver outside the UK.

Free UK delivery on every order

Standard tracked delivery is free on every order, with no minimum spend. There are no extra delivery charges at checkout.

Delivery times

Processing: 1–3 working days (Monday–Friday, excluding UK bank holidays)
Total estimated delivery: 7–12 working days from the day you place your order

Delivery times are estimates and can occasionally be longer during busy periods such as Black Friday and Christmas, severe weather or carrier delays.

Tracking

Once your order has been dispatched, we'll email you a tracking number. If you order more than one item, they may arrive in separate parcels on different days. You'll receive tracking for each parcel.

Check your address

Please double-check your delivery address at checkout. If you spot a mistake, email us as soon as possible and we'll do our best to update it before your order is dispatched. We can't be responsible for orders delivered to an incorrect address entered at checkout.

Late or missing parcels

If your order hasn't arrived within 15 working days, or your tracking shows it as delivered but you haven't received it, email us and we'll investigate with the carrier. If a parcel is lost, we'll send a replacement or give you a full refund.