Refund policy

We want you to love your Woolly Warden order. If something isn't right, we're here to help.

30-day returns

You can return items within 30 days of delivery. This is on top of your legal right to cancel an online order within 14 days of delivery. To be eligible, items must be unworn, unwashed and in the same condition you received them, with any tags and original packaging. Please try clothing and boots on indoors. For hygiene reasons, socks and base layers can only be returned if they are unworn and in their original packaging.

How to start a return

Email support@woollywarden.co.uk with your order number, the item(s) you want to return and the reason. We'll reply with return instructions and the return address. Please don't send items back without contacting us first. Returns sent to the address on the delivery label, or without our instructions, can't be processed.

Wrong size?

We don't offer direct exchanges. Simply return the item using the steps above and place a new order for the size you need. Please check the size chart on each product page before ordering. If you're between sizes, we recommend going one size up.

Faulty, damaged or wrong items

If your item arrives faulty, damaged or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the issue. We'll send a free replacement or give you a full refund, and you won't pay any return postage. This doesn't affect your rights under the Consumer Rights Act 2015.

Return postage

If you're returning an item because you changed your mind or it doesn't fit, you pay the return postage. We recommend a tracked service, as we can't be responsible for returns lost on the way back to us.

Refunds

Once we've received and checked your return, we'll email you to confirm. Approved refunds are made to your original payment method within 14 days. Your bank may take a few extra working days to show it on your account. Original free delivery is not charged, so there is nothing to deduct.