Privacy policy

Last updated: 10 November 2026

This Privacy Policy explains how Woolly Warden ("we", "us", "our") collects, uses and shares your personal information when you visit or buy from woollywarden.co.uk (the "Store").

Who we are

The Store is operated by Muhammad Awais Cheema Muhammad, trading as Woolly Warden, based in Palma, Spain. We are the data controller for your personal information. Contact: support@woollywarden.co.uk.

Information we collect

Information you give us: name, email address, delivery and billing address, phone number, and messages you send us.
Order information: the products you buy, sizes, order value and order history.
Payment information: payments are handled by our payment providers through Shopify's secure checkout. We don't see or store your full card details.
Device and browsing information: IP address, browser, device type and how you use the Store, collected through cookies and similar technologies.

How we use your information

To process, deliver and track your orders, and handle returns and refunds
To reply to your questions and provide customer support
To send you emails about new products and offers, only if you've signed up (you can unsubscribe at any time)
To show you relevant adverts on platforms such as Facebook, Instagram and Google, where you've agreed to marketing cookies
To prevent fraud, keep the Store secure and meet our legal obligations

Legal basis

Under UK data protection law (UK GDPR), we use your information to perform our contract with you, for our legitimate business interests, to meet legal obligations, and with your consent where required (for example for marketing emails and non-essential cookies).

Who we share it with

We share your information only where needed to run the Store, including with Shopify (our e-commerce platform), payment providers, our product suppliers and fulfilment partners who prepare and send your order, delivery carriers, and advertising and analytics providers such as Meta and Google. We never sell your personal information.

International transfers

Some of our service providers and suppliers are based outside the UK, including in the European Union, the United States and China. Where your information is transferred outside the UK, we rely on appropriate safeguards required by law.

How long we keep it

We keep order information for as long as needed for accounting, tax and legal purposes, and other information only as long as needed for the purposes above.

Cookies

We use essential cookies to make the Store work, and analytics and marketing cookies only where you've given consent. You can change your choices through the cookie banner or your browser settings.

Your rights

You have the right to access, correct or delete your personal information, to object to or restrict how we use it, to data portability, and to withdraw consent at any time. To make a request, email support@woollywarden.co.uk. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.